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1. Your Assignment. We prefer the following formats - text, MS Word, PDF, MS Excel, scanned images (gif, bmp, jpg, tiff). However, we can also accept other formats.

2. If you are submitting a computer programming assignment you must advise us which compiler you are using.

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4. State clearly your deadline and the ‘due date’ for your assignment. We also need to know which time zone you are working in.
5. What is the course you are studying? Which textbook(s) are being used in the class? (This will help us to ensure that we produce a solution that is at your level of study.)

6. If possible, can you send us any similar assignments you’ve worked on? (Again, this helps us to understand the level at which you are working.)
7. If you have an urgent assignment please include the keyword  [urgent] in the subject line.
8. We will reply within 10 hours and in most cases 3 to 4 hours.